About Us

Our Story

We specialise in working alongside families who are impacted by child-parent abuse, many of whom are at risk of their child being removed by Social Services in order to safeguard their welfare. Our Family Support Workers and parenting experts work holistically with the whole family to avoid family breakdown during periods of crisis, offering additional childcare support packages when required to de-escalate complex family situations (as an additional offer). We also work with families with a multitude of other needs, as itemised in the Criteria section below.

Since 2002 we have delivered practical parenting support to families throughout Hertfordshire working with parents, grandparents, carers and foster-carers to ensure that young persons are given the best possible opportunities to develop and grow. 

We have a proven track record in Hertfordshire. Annual data collection reporting demonstrates 82% – 85% of families have stayed together, resulting in improved outcomes within the family and creating significant efficiency savings for the local authority against their placement budget. 

Also, we offer preventative family support to families who are not yet at the point of family breakdown but identify that they are moving into a period of crisis and we have an outstanding track record in preventing further escalation and breakdown.

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Our work relies on the funding we gather from paid work, grants and donations. If you would like to help out, please donate today, you can even play the Lottery for a chance to win prizes up to £25,000.

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Our Values

Family Focused

We will talk to and actively listen to each member of the family, non-judgmentally and empathetically. We will prepare for open conversations with families, and where needed will stop our own “conversation” about them.


We will work with families to develop positive, achievable steps towards their goal. We will celebrate success. We will hold on to and express hope with the families.


We will research and prepare for cultural and religious contexts of families. We will ask families how they want us to work with them. We will work to understand their perspectives.

Promote Wellbeing

We will actively discuss with families issues of wellbeing, safety and their development. We will ensure each case is risk assessed and we will work collaboratively with each family to positively manage risk and develop strategies.


We will use Conversational leadership to achieve best possible outcomes in collaboration with others. We will always ask families to tell us their solutions to the problems they face.

Our Awards

We have been awarded the following awards:


Hertfordshire Business Award 2018 – Finalist
Community Orientated Business of The Year 2018


Mayor’s Pride Awards – Voluntary Sector Award 2015
Mayor’s Pride Awards – Community Orientated Business of The Year 2015


High Sherrif Awards – Contribution To The Life Of The Community 2014


Mayor’s Pride Awards – Voluntary Sector Award 2013
Mercury Community Awards Un Sung Hero 2013

Ready To Find Out More?

Contact us today to discuss your requirements.