Covid-19 Updates

Essential Updates

Domestic Abuse victims “still allowed to leave home” –

Herts Domestic Abuse Helpline
Signposting/listening service for people affected by domestic abuse. Referrals to legal aid and IDVA services available.
Number: 08 088 088 088
Confidential email:

Government guidance : Covid-19 support for victims of domestic abuse –

Parenting Together support programme is now operating online referrals for the time being.

The government has arranged for schools/trusts and local authorities to be able to request an increase for mobile phone allowances where a young person who is disadvantaged are studying from home.
Increasing data allowances on mobile devices to support disadvantaged children – Get help with technology – GOV.UK

An International Student's Guide to UK University (COVID-19)
Check out this guide for important topics such as:

  • The impact of COVID-19 on young people’s mental wellbeing and the education sector’s framework to emerge from lockdown safely.
  • Advice for students studying in the UK, Coronavirus FAQs, what to expect, and how the new academic year might look like.
  • Links to sources of up-to-date guidance and support for international students.
  • Other useful information for students moving to the UK to study.

Covid-19 Scams

Following the update provided earlier this week, from our colleagues in Trading Standards and Action Fraud, sadly have to report that more fraudulent scams associated with the Coronavirus pandemic are appearing on a daily basis.

We have been informed that the Government has only sent one text message to the public regarding new rules about staying at home to prevent the spread of COVID-19. Any others claiming to be from the UK Government are FALSE.

Criminals are able to use spoofing technology to send texts and emails impersonating organisations that you know and trust. We would remind anyone who receives an unexpected text or email asking for personal or financial details not click on the links or attachments, and don’t respond to any messages that ask for your personal or financial details.

If you receive messages about fake GOV.UK/Coronavirus messages or any other  Coronavirus related scams, please report it to Action Fraud


YMCA has taken the decision to postpone all of Youth Work activities across its sites. Their Youth Workers are currently developing and delivering a programme of online activities; we’d love you to access and join in.

Facebook at

Instagram at

Safety Advice For Young People From Herts Police

Hertfordshire Constabulary is providing advice for parents and carers of young people who are spending more time online during periods of self-isolation. The closure of many schools due to the coronavirus means that opportunities for children to talk to and play with friends will be limited to online interaction. This will almost certainly lead to children spending more time online. Parents working from home may not be able to monitor their children’s use of internet enabled devices as they usually would.

Children motivated by boredom could start to engage with new groups or individuals and this in turn could make them vulnerable to those looking to groom young people.

Online grooming may be hard for parents to recognise and groomers may specifically warn children not to talk to anyone about it. There are a number of signs to be aware of (although a lot of them are quite common among teens), but look out for increased instances of:

  • wanting to spend more and more time on the internet
  • being secretive about who they are talking to online and what sites they visit
  • switching screens when you come near the computer
  • possessing items – electronic devices or phones – you haven’t given them
  • using sexual language you wouldn’t expect them to know
  • becoming emotionally volatile

Groomers often target young people by sending out friend requests on popular sites and platforms to see who responds. They may strike up a conversation to build a relationship with a child and ask them to continue the chat privately. Speak to your child about who they are talking to and ensure they genuinely know them. For more advice on how to keep safe online visit: and follow @hertspolicehalo for regular updates from our team that tackles child exploitation.

Family Lives

Family Lives is still providing its free telephone and online support for any family wanting emotional support and practical advice particularly during the current COVID19 outbreak. Families can access this support via

  • Freephone Helpline Service 0808 800 2222 for emotional support, information, advice and guidance on any aspect of parenting and family life. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.
  • Email us for support, advice and information. Please email us at We aim to respond within 24 hours, Monday to Friday.
  • Family Lives website gives lots of information and resources on all aspects of coping with family Life particularly during the COVID19 outbreak, for yourself and your family.

Edumate UK

Facebook page giving advice, tips and advice.

Homeschooling during COVID-19: How One Family is Doing It

  • Useful tips and ideas for parents homeschooling their children during the COVID-19 lockdown.
  • Written by Emma Bradley, a qualified teacher and mum of three, the blog is full of details from her personal experience – a great source of inspiration for other parents.
  • Advice on a range of topics; including how to structure the day, how to give children a choice in what they do, how to give teens a sense of purpose, and how to make learning fun.
  • Advice on supporting your teen’s mental health during lockdown.

Take a look at the full guide:

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