Privacy Policy

Hertfordshire Practical Parenting Programme (HPPP) CIC is a community interest company. This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?

We collect information about you during your use of our website through cookies.

We collect additional information about you if you undertake any communication with HPPP via the website e-form found on the contact us page or by any other means of communication. 

All information gathered by HPPP is stored securely.

How will we use the information about you?

Non-identifying information (such as your IP address, general location, browser software, date and time of visit) may be used to compile statistics about the use of this website.

Your information submitted through the web-form or during the course of any contact with HPPP will be gathered to facilitate communication with you regarding your query.

Your information will not be shared without your permission expect in cases where a safeguarding issue is deemed to exist and the information needs to be shared with the local safeguarding teams and/or police services.

HPPP follows government guidelines for sharing safeguarding information.

Marketing

HPPP will not share your information for marketing purposes.

How to contact us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: info@hertfordshireppp.co.uk or phone 01992 638000.

Our website contains links to other websites, this privacy policy only applies to this website. When you link to other websites you should read their own privacy policies.

Changes to our privacy policy

This privacy policy was last updated on 26th August 2019.  

Written privacy notice:

Hertfordshire Practical Parenting Programme (HPPP) CIC is a community interest company. This privacy policy explains how we use any personal information we collect about you when you use this website, our services or contact us with a query.

Purpose

We collect personal data in order to undertake our parenting work with your family.

Your data may be obtained from a direct referral through yourself or have been passed to us by your support worker when they commission work from us.

All information gathered by HPPP is stored securely.

Your information will be used to facilitate your case, including information provided by external agencies to inform your caseworker.

Your information may be anonymised for use outside of your case and the data may be compiled for use in statistical research, to generate case studies or for purposes which contribute to the ongoing development of the business or to promote the understanding of Child-to-Parent abuse to a wider audience.

We collect your data in order to facilitate the support commissioned or requested from us by yourselves or your support worker.

Sharing information

Your information will not be shared without your permission expect in cases where a safeguarding issue is deemed to exist and the information needs to be shared with the local safeguarding teams and/or police services.

HPPP follows government guidelines for sharing safeguarding information.

If the work has been commissioned by local authorities, information will be shared with the lead worker on the case as and when deemed necessary by the director.

HPPP will not share your information for marketing purposes.

Retention period

Data is retained on your case for a period as required by law dependent on the level of the work involving in the case and young persons involved.

Your rights

Your rights under the GDPR will be respected except in circumstances where we are legally required to retain records and information.

Right of access

You can request access to the information we hold about you, including the source, type of data, whom the data has been shared with and retention period

Right of rectification

You have the right to request the rectification of any inaccurate data held by us. 

Right to erasure

You have the right to request erasure of your data where it does not conflict with our legal duties to retain information on your case.

Right to restriction of processing

You have the right to request a restriction on your processing where it does not conflict with our legal duties to retain information on your case.

Right to data portability

We acknowledge your right to portability of data when it does not infringe on our legal duties to retain information on your case.

Right to object

You have the right to object to our processing of your data on grounds relating to your particular situation but this may result in our being unable to take your case forward. We are legally obliged to pass your information on in certain circumstances such as safeguarding a child.

Right not to be subject to automated decision-making including profiling

HPPP does not use automated decision-making software

Right to withdraw consent at any time, where relevant

You may withdraw your consent at any time to our processing your data by contacting the data controller as detailed below. Doing so may end our support for you and your family and your referrer (if you haven’t self-referred) will be notified. Due to safeguarding requirements, we will have to keep your data on file if there is a safeguarding concern as required by law.

The source of your data

The data has been provided either by yourself (in the case of a self-referral) or by a lead worker where your case has been referred to us by statutory authorities.

How to contact us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: info@hertfordshireppp.co.uk or phone 01992 63800.

Phoenix Against Domestic Abuse

The data on this form is collected by the referrer in order to facilitate a referral to Phoenix Against Domestic Abuse. Phoenix Against Domestic Abuse is a service delivered by Hertfordshire Practical Parenting Programme CIC.

1. We collect personal data in order to undertake our parenting work with your family.

Your data may be obtained from a direct referral through yourself or have been passed to us by your Lead Worker when they commission work from us.

Your information will be used to facilitate your case, including information provided by external agencies to inform your caseworker.

Your information may be anonymised for use outside of your case and the data may be compiled for use in the following purposes:

  • Statistical research.
  • To generate case studies or for purposes which contribute to the ongoing development of the business. 
  • To promote the understanding of Child-to-Parent Abuse to a wider audience.

2. Sharing Information

Your personal information will not be shared without your permission except in cases where a safeguarding issue is deemed to exist and the information needs to be shared with the local safeguarding teams and/or police services.

If the work has been commissioned by local authorities, information will be shared with the Lead Worker on the case as and when deemed necessary by the director.

3. Retention Period

Data is retained on your case for a period of 15 years.

4. Your Rights

Your rights under the GDPR will be respected except in circumstances where we are legally required to retain records and information.

Right of access
You can request access to the information we hold about you, including the source, type of data, whom the data has been shared with and retention period.

Right of rectification
You have the right to request the rectification of any inaccurate data held by us. 

Right to erasure
You have the right to request erasure of your data where it does not conflict with our legal duties to retain information on your case.

Right to restriction of processing
You have the right to request a restriction on your processing where it does not conflict with our legal duties to retain information on your case.

Right to data portability
We acknowledge your right to portability of data when it does not infringe on our legal duties to retain information on your case.

Right to object
You have the right to object to our processing of your data on grounds relating to your particular situation but this may result in our being unable to take your case forward. We are legally obliged to pass your information on in certain circumstances such as safeguarding a child.

Right not to be subject to automated decision-making including profiling
HPPP does not use automated decision-making software.

5. Right to withdraw consent at any time, if relevant

You may withdraw your consent at any time to our processing your data by contacting the data controller as detailed below. Doing so may end our support for you and your family and your referrer (if you haven’t self-referred) will be notified. Due to safeguarding requirements, we will have to keep your data on file if there is a safeguarding concern as.

6. How to contact us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact: info@hertfordshireppp.co.uk or phone 01992 638000.