Workers from HPPP spend quality time within the home to enable them to understand the presenting behaviours within the family unit and to identify solutions to improve family life. This will include role playing, family mediation, focussed visits to capture the voice of the child/ren as well as the parents and meaningful activities to gain trust and build relationships. The journey of the family is captured in our bespoke processes entitled ‘Voice of the Family’ and ‘Voice of the Child’ to support the programme and accurately record the impact that HPPP has achieved.